Refund Policy

Questions? Contact us at support@christmasdancevideo.com.

1. Automatic refunds for failed generation

If a video generation fails for technical reasons and no video is delivered, the credit charged for that video is refunded to your account automatically. This happens without you needing to request it.

2. Preview is free

The static preview is free. You are only charged when you confirm and start full video generation, so you never pay for something you have not seen.

3. Delivered videos

Once a video is successfully generated and delivered, the credit used is considered spent. Because output is AI-generated and varies, we do not refund credits for delivered videos based on subjective quality.

4. Duplicate charges

Our billing is designed to be idempotent: the same generation is never charged twice, and the same failure is never refunded twice. If you believe you were incorrectly charged, contact support@christmasdancevideo.com and we will investigate.

5. Payment refunds

For requests to refund an unused credit pack payment (rather than an individual video), contact us within 14 days of purchase. Refunds are issued to the original payment method at our discretion.